Frequently asked questions
Can’t find your answer? Write to contact@inktaro.com. A real person reads every message.
Which platforms does Inktaro support?
TikTok, YouTube Shorts, Instagram Reels and Facebook Reels. Snapchat is assisted: Inktaro prepares your video and you finish in the Snapchat app. Each platform still has to approve Inktaro: until then, videos stay private on TikTok and YouTube, and Instagram and Facebook open once Meta approves.
What do I need to connect my accounts?
A TikTok account, a YouTube channel, a professional Instagram account (Creator or Business) and a Facebook Page for Facebook Reels.
Do you need my passwords?
No. You connect through each platform’s official login page. We never see or store your passwords, and you can disconnect at any time.
Is there a free plan?
Yes: 10 videos a month on 3 accounts, with every feature and no credit card. On Free, video files are deleted once they are published.
How are videos counted?
On paid plans, videos are unlimited, within each platform’s own daily posting limits. On Free, a video counts once at least one platform confirms it is published. One video published on four platforms counts as one video. Posts that fail everywhere, and retries, do not count.
Will Inktaro crop or edit my video?
No. If a video does not fit a platform, you are told before publishing. No crop, no trim, no watermark.
Can I cancel at any time?
Yes, from your account. You keep your plan until the end of the current period, then your account switches to Free.
Can I get a refund?
If you are a consumer, you can withdraw within 14 days of subscribing, as described in our terms of sale. Otherwise, periods already started are not refunded, except where the law requires it.
Where is my data, and can I delete it?
Videos are stored in the European Union and processed in France. You can disconnect a platform, delete your videos, close your account or ask us to delete your data at any time. See our data deletion page.